Digitizing a Legacy Process for a
Government Web Platform
Transforming IRS's paper-based CAF request into a fast, accessible digital experience for tax professionals
As the UX/UI Lead Designer for the IRS Tax Pro Account, I guided the design strategy and execution, streamlining complex processes and enhancing user experiences through agile methodologies, extensive user research, and robust collaboration. The following case study highlights the process behind one of the 50 features I delivered. View Case Study